Your Balikbayan Super Store
Budget Padala!

SHIPPING AND RETURNS
Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else’s credit card, even with the card holder’s consent. If you are a first time customer and making a purchase with a different shipping address, we reserve the right to require you to sign a purchase agreement to authorize the order.

All orders will be shipped via reputable couriers like DHL, LBC, Aboitiz. We deliver to anywhere in the Philippines. For areas considered remote by the couriers, the package will be available for pick-up by the recipient at the nearest courier office. We will notify the recipient that his or her package is ready for pick-up via SMS or a phone call.  For Metro Manila area, you can opt to have the package picked up from our Quezon City Office and only pay a flat fee for handling and storage. However, with this option, the package must be picked up within 3 business days from date of notice. A $5 per day fee may be incurred for packages not picked up within the 3-business-day time frame.  All other orders arrive between 1 to 5 business days depending on area to which they are shipped. In most cases, we can deliver next day from the Ship Date. Delays in delivering your package might occur due to holidays, extreme bad weather, any type of natural disaster, or in the event of insurgencies.

DISCLAIMER
We will deliver to the shipping address that you specify. However, additional charges may apply if the package is redirected, an address is incomplete (except for zip code) or the wrong shipping sector was entered at the time of order.  We are not responsible for shipping charges for packages returned due to missing or wrong information, with the exception of zip codes which we offer to provide on your behalf.

We try our utmost best to describe everything as much and as well as possible. All images of the products may slightly differ from actual products depending on current importing source.
 
RETURN POLICY
We will accept returns as long as the merchandise is in sellable condition and is in the original manufacturer packaging. A credit will be issued once we have received the returned merchandise.  All return shipping costs will be paid by the buyer or the recipient. If a customer receives the wrong merchandise (our mistake), we will  ship you the correct item at no extra cost after receiving the wrong merchandise back. The wrong merchandize can be returned to us at our cost.  Always contact customer service to get a Return Authorization and clarify the process PRIOR to returning any item of merchandise. For Customer Service, please email customercare at pxpinoystore.com.  Orders can be placed 24 hours a day, 7 days a week. Orders received by 4pm Eastern Time will be processed the same day and will be packed and shipped from the Manila office within 24 hours Manila Time. Orders received on weekends and holidays will be processed on next business day. Inquiries can be sent via mail to 4509 NW 23rd Avenue Gainesville, FL 32606 or email customercare at pxpinoystore.com.
 
EDITING AND CANCELLATION POLICY
If you wish to change your order after it has been placed, please send us an email immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time, while working with two different time zones.

If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100% of what was charged to your credit card. If you wish to cancel an order that has been processed, we will refund you with 50% of total cost. If you wish to cancel an order that has already been shipped, no refund will be paid.

Terms of Acceptance of Goods
All items purchased from us are made pursuant to a shipment contract; this means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Upon delivery, recipient shall inspect the items received and immediately inform us if the items received are not in good condition.  If we have not been notified of any defect or error with the items received by 5:00 p.m. EST on the third (3rd) after delivery of the items, recipient shall be presumed to have accepted the items and shall have waived any rights thereto.  In case of chargebacks or a refund by the buyer, recipient agrees to return the items received in their original state and packaging to us in the Philippines.  In the event that this cannot be done, recipient will pay for the said merchandise in full. Recipient will pay in US dollars unless otherwise specified on the delivery receipt. A penalty of 10% per month will apply on unpaid/unreturned merchandise and overdue accounts, plus all costs of collection, including but not limited to reasonable attorneys’ fees.. No return may be made, and no refund shall be given for perishable items, software, or gift certificates. A 25% restocking fee will apply for all returned items.